The customer right

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INTRODUCTION:

The   customer right to be   safe   informed   choose and give input to the producers of the goods and services they use. This leads to proper procedures that make transaction smooth   and beneficial   to both   the seller and the buyer.

 Or                                       

The customer rights    are   those things a buyer can reasonably expect from a seller.

Some examples of consumer right are the right to be safe, the right to be informed, the right to choose, the right to be heard and the right to be satisfied with the basic needs.

Consumer responsibility is taking personal responsibility for the environmental cost and consequences of your consumption pattern and life style. The consumer responsibilities like read and follow instructions, proper use of product or service, inform yourself and speak up if you feel that you have been wronged by a business or an organization you have the responsibility to defend yourself.

Consumer protection is a group of laws and organization designed to ensure the rights of consumers as well as fair trade, competition and accurate information in the market place.

The following are the importance   of consumer protection movement;

·        Legal help; various consumer protection association helps the consumer to get their complaints against malpractice of traders redressed through   consumer disputes or civil courts.

·        Pressure on government; since consumers are now   united they are able to exert pressure on the government to enact various laws and introduce measures for consumer protection.

·        Create consumer awareness; consumer movement creates awareness among consumer and educates them through seminar, workshop, media, public and meetings regarding customer right and customer responsibility.

 

·        Protection against pollution; due to consumer movement business organization are under pressure to take the necessary measure to control air, water and noise pollution.

 

·        Protection from unsafe products; an important object of consumer movement is the united fight of consumer against harmful and unsafe product produced by manufactures and sold by traders. For example product are medicines causing side effects, sold without any written warning, sale of state products.

 

·        Protection against unfair trade practice; businessman do various unfair trade practice like over changing the customer ,using in accurate weight and measures, selling inferior quality goods ,resorting to black marketing.

 

·        Consumer protection agencies; is an institution or agency responsible for the administration and provision of protective measures with regard to consumer rights.

 

The following are the consumer protection agencies;

 

·         Consumer Financial Protection Bureau (CFPB), This regulatory agencies purpose is to protect consumer from deceptive financial products. It ensures consumer have the information needed to select the best financial services such as credit card, student loans, and mortgages.

 

·        Consumer Product Safety Commission (CPSC); This is responsible for consumer product safety. It gives the CPSC powers to protect an individual from unsafe consumer products.

 

·        Tanzania Bureau Standard (TBS); This was established under the ministry of industrial and trade by an act of parliament. It protects business by making arrangement facilities for the examination and testing of commodities and any materials.

 

 

Conclusion,

Therefore; in business setting consumers have right to choose and access to a variety of products and services at fair and competitive prices. Also have responsibility to complain and inform business and other consumers of dissatisfaction with a product or services in a fair and manner.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

REFFERENCES

§  Anonymous Employee.(2015).Unethical Behavior Its Impact on Today’s Workplace.

§  Guest,Jim.(2012).Jim Guest: Fighting for Consumer Rights and Consumer Responsibilities.

§  Consumer International.(2014).Who we are Consumer Rights and Consumer Responsibility: Consumersinternational.org.Retrieved.

 

 

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